Terms & Conditions

Sweet Manufacturers supplying Trade and Public. Discounts for bulk.

About Us This web site is owned and operated by Newport Confectionery Limited, manufacturers of TRADITIONAL SWEETS, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Newport Confectionery Limited
VAT REG: 985 5874 47 2-6 Conway Road NEWPORT Gwent NP19 8PA United Kingdom
Phone: 01633 274757
Fax: 01633 270398
Email: salesteam@thewelshsweetshop.co.uk
985 5874 47  

Company number: <7135130>
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Traditional Sweets
We accept card payments. We use Paypal to process our secure online payment.
Traditional Sweets
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
Traditional Sweets
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Traditional Sweets
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Traditional Sweets
We only supply to MAINLAND UK addresses. This excludes any deliveries over water, such as Ireland, Channel Isles, Isle of Mann. All orders weighing under 175kg are sent by a next day courier service.
Orders over 175kg are sent on a small pallet by Palletways. You will be requested for a signature to confirm delivery.
Delivery Schedule Providing the goods are in stock, any orders received will be despatched within 48-72 hours. If we have to manufacture some of the products, your order will be despatched within 72 hours.
Traditional Sweets
Delivery times are typically 3 – 5 working days from the time that we receive your order. This excludes orders received on the weekend or bank holidays. All items will be shipped on a next day service with either DPD Next Day (for orders under 175kg) or Palletways (for orders over 175kg).
Traditional Sweets
We are able to supply a consignment number for you 
Traditional Sweets
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Traditional Sweets
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders Traditional Sweets
If your item is not in stock, but due to be manufactured soon, we will hold your order (up to 5 working days) to try to despatch it as one. If this is not possible we will despatch the majority of your order and despatch the remaining items as and when they become available – we will always email you to inform you of this. In the highly unlikley event that items will be unavailable for an extended period we will email you asking whether you would like to wait or cancel. 
Tax Charges For orders made from the UK, 20% VAT is added. 
Credit Card Security Traditional Sweets:Your complete peace of mind is vitally important to us. We do not store credit card details nor do we share customer details with any 3rd parties.
Old Fashioned Sweets.
When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted by our payment services provider, PAYPAL, in order to process your payment. They are not held in clear text on any web site, nor are they stored by us or shared with any 3rd parties.
Guarantee Traditional Sweets
We would like to guarantee your complete satisfaction. We will do our utmost to ensure that your order reaches you in a good condition. However, if you are not entirely satisfied, please contact us immediately and we will endeavour to address your needs in a fast and efficient manner.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01633 274757 (International +44 01633 274757) or fax us on 01633 270398 or write to us at VAT REG: 985 5874 47 2-6 Conway Road NEWPORT Gwent NP19 8PA United Kingdom
Privacy Policy Newport Confectionery Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
Traditional Sweets
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Welsh Sweets
Any goods returned should be in saleable condition.
Hard Boiled Sweets
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Fudge & Toffees
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms Traditional Sweets
All purchases are in pounds sterling. Payment may be made by debit or credit cards or by your Paypal account, and by UK cheques.
Please make cheques payable to “Newport Confectionery Limited”.