Orders are despatched in 2 to 4 working days on a next day carrier service. We offer free delivery on all orders. Orders under £175 will though be subject to a small order charge of £5.95. We deliver to UK addresses only.
We accept all these payment options:-
We do not store credit card details nor do we share customer details with any 3rd parties.
Trade Price Information
DISPLAYED PRICES EXCLUDE VAT Note, VAT at the current rate will be added to your final purchase cost at Checkout. A VAT invoice will be available upon completion of your valued order.
Bespoke Sweets
Are you a large organisation or just want something that extra special? We can use our extensive and generations old sweet making knowledge to make any sweet you can imagine, well almost! Please contact us for more information.
Buy Online! - The best way to buy! We only deliver to UK addresses.
About Us This web site is owned and operated by Brays Sweets Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. We use Paypal to process our secure online payments.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We only supply to UK addresses. All orders weighing under 175kg are sent by a next day courier service. Orders over 175kg are sent on a small pallet by Palletways Transport. You will be requested for a signature to confirm delivery.
Delivery Schedule Providing the goods are in stock, any orders received will be despatched within 48 hours. If we have to manufacture some of the products, your order will be despatched within 72 hours.
Delivery times are typically 3 - 5 working days from the time that we receive your order. This excludes orders received on the weekend or bank holidays. All items will be shipped on a next day service with either UKMail (for orders under 175kg) or Palletways (for orders over 175kg).
We are able to supply a consignment number for you
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, but due to be manufactured soon, we will hold your order (up to 5 working days) to try to despatch it as one. If this is not possible we will despatch the majority of your order and despatch the remaining items as and when they become available - we will always email you to inform you of this. In the highly unlikley event that items will be unavailable for an extended period we will email you asking whether you would like to wait or cancel.
Tax Charges For orders made from the UK, 20% VAT is added.
Credit Card Security Your complete peace of mind is vitally important to us. We do not store credit card details nor do we share customer details with any 3rd parties.
When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted by our payment services provider, PAYPAL, in order to process your payment. They are not held in clear text on any web site, nor are they stored by us or shared with any 3rd parties.
Guarantee We would like to guarantee your complete satisfaction. We will do our utmost to ensure that your order reaches you in a good condition. However, if you are not entirely satisfied, please contact us immediately and we will endeavour to address your needs in a fast and efficient manner.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01633 274757 (International +44 01633 274757) or fax us on 01633 270398 or write to us at 2-6 Conway Road NEWPORT Gwent NP19 8PA United Kingdom
Privacy Policy Brays Sweets Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms All purchases are in pounds sterling. Payment may be made by debit or credit cards or by your Paypal account, and by UK cheques. Please make cheques payable to "Brays sweets Limited".
